Support

Last updated: 8 July 2025

Need help? We're here.

Email support@shop-2-shop.com — we typically reply within one business day.

Getting started

  1. Install the app on a development store — you land on its dashboard as the primary of a new, pending pair, with a pairing code shown.
  2. Install the app on a SECOND development store. On that store's dashboard, enter the first store's pairing code and click "Join as secondary".
  3. Back on the primary store, select a plan (Starter/Growth/Pro) to activate the pair.
  4. Click "Sync now" on the primary — the secondary store receives any products that exist on the primary.
  5. Edit a product on the primary store and confirm the change appears on the secondary store within a few seconds (webhook-driven).

Removing your data

Uninstalling the app removes your stored connection. You can also email us to delete your data at any time — see our Data Protection page.